Citizens Advice

The Citizens Advice service is a network of independent, local charities that helps people resolve their legal, money, employment, consumer and other problems. It provides information and advice to everyone who needs it, and influences government and organisations to bring about change in policies and laws that affect people’s lives.

The Citizens Advice service delivers high quality advice and information from Citizens Advice Bureaux across England, Wales and Northern Ireland, as well as by telephone, via the Internet (www.adviceguide.org.uk), by email and through the media.

Advice provided by Citizens Advice Bureaux is free, independent, confidential and impartial. It is open to everybody regardless of race, sex, disability, sexuality or nationality.

Each Citizens Advice Bureau is a member of Citizens Advice and also a charity, run by paid staff and volunteers. The great majority of the 25,000 people in the Citizens Advice service are volunteers, working at more than 2,000 service outlets across England, Wales and Northern Ireland.

Bureaux are supported by a central office in London, a national office in Wales, a network of field offices in England and Wales, and the Northern Ireland Association of Citizens Advice Bureaux. Bureaux in Scotland belong to a separate organisation, Citizens Advice Scotland.

Useful links to Citizens Advice websites:
Citizens Advice
Adviceguide from Citizens Advice
Citizens Advice Scotland
Northern Ireland Association of Citizens Advice Bureaux