Ten Steps to Success
1. Something happens which is not your fault and which causes you injury, loss or damage.
2. Make detailed notes about what happened, when and where as soon as possible, so you don't forget.
3. Collect information such as the name and address of anyone who saw what happened.
4. Collect evidence such as photographs of the damage to your car, the hole in the roof or your injuries.
5. Consider whether you want to:
If you think you may want to make a claim, consider discussing this with your local law centre, Citizens Advice Bureau or other advice agency. If your case is about a personal injury, you can contact a solicitor who specialises in personal injury cases, or if it is about a medical accident, contact Action against Medical Accidents (AvMA):
see How to find a solicitor and useful contacts.
- ........make a claim;
- ........prevent it happening again; or
- ........get an apology.]6. Check with your household, holiday, car insurers or credit card provider to see whether you have any legal expenses insurance cover for your type of claim.
7. Check with your employer, trade union or any other organisations you are a member of whether you have any cover for this type of claim.
8. Find a solicitor who has experience in your type of claim: see How to find a solicitor and useful contacts.
9. Follow the steps listed in 'Choosing the right solicitor' in our page How to find a solicitor and useful contacts.
10. Depending on the advice you get from the solicitor, decide whether or not to go ahead with your claim.
