Useful contacts

General information and forms

You can find general information about tax credits and the appeal and dispute forms on the HMRC website.

You can also get the forms by phoning the Tax Credit Helpline and asking for a copy.

Contacting HMRC about your tax credits

Phone the Tax Credit Helpline on 0345 300 3900. The helpline is open every day (except Christmas Day, Boxing Day and New Years Day) from 8am to 8pm.

If you are deaf or have a hearing or speech impairment, the textphone number is 0345 300 3909.

If English is not your first language, ask for a translator straight away when you ring them.

Writing to HMRC about your tax credits

The offices that deal with difficulties with your tax credits were scheduled to move at the time of writing this guide. Make sure you have the correct address by looking on the internet or phoning the tax credit hotline.

For further information about your appeal

HM Courts and Tribunal Service (HMCTS) is the government agency responsible for the administration of appeals. You can find useful information about the appeal process here: Social security and child support tribunal - appeals

For Complaints

The Adjudicator’s Office
PO Box 10280
Nottingham
NG2 9PF

Tel: 0300 057 1111
E-mail: adjudicators@gtnet.gov.uk

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 015 4033
E-Mail: phso.enquiries@ombudsman.org.uk

Contact your MP
Find details of your MP and write to them here:  Contact your MP 

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