More help and information

DWP Disability Benefits Helpline
Helpline: 08457 123 456. Monday to Friday 7.30am - 6.30pm
Textphone: 08457 224 433
Email: DCPU.Customer-Services@dwp.gsi.gov.uk

Click on the link 'If you think our decision is wrong' at the right of this page for a leaflet which includes the appeal form.

Citizens Advice Bureau (CAB)
Citizens Advice Bureaux help people resolve their legal, money and other problems by providing free information and advice. You can find your local CAB by clicking on the link at the right of this page.

Community Legal Advice
Community Legal Advice helps people find information and advice, including local independent advice services and CABs.
Helpline: 0845 345 4 345 Monday to Friday 9am - 8:00pm, Saturday 9am - 12:30pm
Minicom: 0845 609 6677
You can search online using the link at the right of the page for more information.

Call your council, ask in your local library, or look in your Yellow Pages. For more details on how to find an adviser see ‘What if I don’t have an adviser?’.

The Tribunals Service
The Tribunals service is the government agency responsible for the administration of all kinds of appeals. You can find details about venues and how to get to them, as well as useful information about the appeal process.
www.appeals-service.gov.uk

Community Legal Advice
Community Legal Advice is a free and confidential advice service paid for by legal aid. If you live on benefits or a low income, call 0845 345 4 345 for independent advice about debt, education, benefits and tax credits, employment and housing problems.
Helpline: 0845 345 4 345 Monday to Friday 9am - 8:00pm, Saturday 9am - 12:30pm
Minicom: 0845 609 6677
See the link on the right for more information.

DIAL UK
DIAL UK is a network of disability information and advice services.
Helpline: 01302 310 123
Text Phone: 01302 310 123. Please use voice announcer.
Email: informationenquiries@dialuk.org.uk

The Disability Law Service
The Disability Law Service is a national charity that provides confidential and independent legal advice for disabled adults, their families and carers.
Helpline: 020 7791 9800. Monday to Friday 10.00am - 1pm, 2.00pm - 5pm
Minicom: 020 7791 9801
Email: advice@dls.org.uk
See right for a link to its website.

Age UK (formerly Age Concern and Help the Aged)
Age concern is a large charity working with and for older people. It has a network of local services across the country.
Helpline: 0800 00 99 66. 7 days a week from 8am - 7pm.
See the right of the page for a link to its useful factsheets about DLA and AA.

RNID
RNID is a charity working with and for deaf and hard of hearing people.
Telephone: 0808 808 0123
Textphone: 0808 808 9000
Fax: 020 7296 8199
Email: informationline@rnid.org.uk
See right for a link to its useful factsheets about DLA and AA.

Action for Blind People
Action for Blind People is a charity which provides support and advice for blind and partially sighted people.
Helpline: 0800 915 4666
Email: benefit.check@actionforblindpeople.org.uk
See the right of the page for a link to its useful factsheet about AA and DLA.

RNIB
RNIB is a charity working with and for blind or partially sighted people.
Helpline: 0845 766 9999 Monday to Friday 8.45am to 6pm, Saturday 9am to 4pm
See right for a link to its useful factsheets about DLA and AA.

MIND
Mind is the leading mental health charity in England and Wales.
Helpline: 0845 2259 393. Monday to Friday 9.15am to 5.15pm
If you are deaf or speech impaired, use the same number to access the textphone. If you are using BT Textdirect add the prefix 18001.
Email: legal@mind.org.uk
See the right of the page for a link to its useful factsheets about AA and DLA.

Contact a family
Contact a Family is a charity working with and for families with disabled children.
Helpline: 0808 808 3555. Monday to Friday, 10am-4pm & Monday, 5.30-7.30pm
Textphone: 0808 808 3556
Email: helpline@cafamily.org.uk
See right for a link to its useful factsheet about DLA for children.

The charities listed above that deal with specific disabilities will usually provide help to children with those disabilities (for example, Action for Blind People will be able to advise on claims for blind or visually impaired children).

There may be other charities that can help you that are not listed here. Often charities set up to help with your illness or disability are a good place to start.

Guidestar UK is a website that will help you find appropriate charities in your area. You can search on their website by clicking on the link on the right.

You could also look in your Yellow Pages, or ask at your local library.

December 2009