Dealing with discrimination at work
How to use the grievance procedure
Every employer must have a procedure to deal with employees’ problems and complaints (known as grievances). This guide offers practical advice and information about how to use your work’s procedure to complain about discrimination. It also provides a useful template for dealing with other sorts of complaints.
If you have a problem at work, it’s important to follow the grievance procedure from the beginning. It gives you legal rights that you might lose otherwise.
If your problem is not dealt with properly, you might decide to make a claim at an employment tribunal. This guide doesn’t show you how to make a claim at a tribunal, but does explain how you put yourself in a position where you are ready to do so. You won’t be able to take a claim at a tribunal unless you have first tried your employer’s grievance procedure.
You can download the guide as a 
leaflet (499 KB) or use the menu on the right to read it as web pages.
