How to?

Sooner or later we all have difficulties that involve the law and our rights. We all buy things that break, and it is likely that we will have a problem with a landlord or boss, a bank, or a government department at some point in our lives.

In this section, we show you how to deal with your problem effectively, whatever it is.

We aim to give you the know-how and the skills needed to deal with all kinds of problems, and show you the tricks of the trade advisers use to ensure they solve a problem successfully.

Seven steps to solving a problem

When we've been treated unfairly, we have to stand up for ourselves and that isn't always easy. We believe there are seven steps to sorting out any problem and on these pages we’ll show you the tricks to solve problems as quickly...

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Tracker Tool

The Tracker Tool is a free online tool. Once you register, you can store a record of the all the calls, meetings, letters, and notes you have made about your problem, and set reminders for yourself.

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Do I need a lawyer?

If you’ve got a problem and you don’t know what to do next there are lots of different organisations who can help you. We explain how they work and what they can do for you.

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Where to go for advice

Many of us ask friends and family for advice when we have a problem, but never think of getting professional advice. But you can usually find expert advice for free. The trick is to knowing where to start....

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Young people's advice

So you’ve got a problem that you don’t know how to deal with. You don’t want to talk to your mum about it, and your mates know next to nothing. Where can you go to get some proper advice?

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How to make a complaint

Ever been annoyed with a company or a service? Did you seethe with frustration and say nothing, or lose your temper only to wish you'd handled it better afterwards? Very few of us get it right first time. Our guide will show you...