Tracker Tool
What is the Tracker Tool?
The Tracker Tool is an online service to help you keep track of your progress when you're dealing with a problem. You can put in the details of an issue you're dealing with, and record the actions you take to try to resolve the problem.
It also includes a ToDo list which you can use to set reminders to yourself of when you have to do something. The Tracker Tool can then send you an email reminder.
The Tracker Tool stores all this information securely online, accessible by password. It will produce a printout of your issue and of all the steps you have taken to resolve it.
Why should you use it?
"When I left my flat, I couldn't get my deposit back from my landlord".
I used the tracker tool to keep a record of when I sent letters to him, and to remind me to send another letter a week later. It helped me keep track of what I'd done, and what I needed to do next. When he realised I wasn't going to go away, he finally paid my deposit back in full." Sarah, Leeds
The Tracker Tool provides a handy way to keep track of what you're done. You can record the names of people you've dealt with, the dates when you've written or spoken to someone, and what they've said.
Experienced advisers routinely record this kind of information when dealing with a case. The Tracker Tool incorporates their expertise and encourages you to record:
- Who you spoke to
- When you spoke to them
- What was agreed
This information helps you to keep track of your problem and will be invaluable if you have to take further legal action.
Other help
The Tracker Tool comes with an online guide on how to manage your problem, drawing on the experience of experienced advisers and lawyers.
What can I use it for?
- Keep notes of your conversations when you are making a complaint
- Keep details of who you spoke to about your complaint, and what they promised to do about it
- Keep a diary or log of events - such as noise nuisance
- Set reminders to go to an important meeting with your adviser
- Set a date to remind you to get your letter in on time.
These are just some of the ways that you can use the Tracker Tool
Why do I have to register?
The Tracker Tool stores your information securely and is accessed by user name (your email address) and password.
Read the user guide to see what the Tracker Tool has to offer.
The Tracker Tool is a free service and is a pilot project of Advice Services Alliance. Please see our Terms and Conditions of Use.
We welcome your feedback and suggestions for improvements in the form below.
Developed with funding from the Invest to Save Budget (ISB).
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