Information provided applies to England & Wales
Your rights as a consumer, including rights to complain.
Select a result
No results from Advicenow
Know your rights
www.consumerdirect.gov.uk/after_you_buy/know-your-ri...
Information about your legal rights as a consumer if you've paid for something and you're not happy.
Consumer Direct www.consumerdirect.gov.uk
Buying goods - your rights
www.adviceguide.org.uk/index/your_world/consumer_aff...
Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying services - your rights
www.adviceguide.org.uk/index/your_world/consumer_aff...
Options for resolving problems with consumer services including unsatisfactory services, cancelling services, distance selling, buying on credit and finding a trustworthy trader.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Frequently asked questions about consumer affairs
www.adviceguide.org.uk/index/your_world/consumer_aff...
Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Making a complaint
www.consumerdirect.gov.uk/after_you_buy/making-compl...
Guidelines and template letters to help you make a complaint about poor service or faulty goods.
Consumer Direct www.consumerdirect.gov.uk
Shopping rights
www.thesite.org.uk/homelawandmoney/money/budgetandbu...
Explains your rights when you shop, and how to protect your cash.
TheSite www.thesite.org
Dealing with call centres (PDF)
www.adviceguide.org.uk/c_dealing_with_call_centres.p...
Tips on how to get what you need from call centre services, and how to take action effectively if things go wrong.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Safety (PDF)
www.adviceguide.org.uk/c_safety.pdf
Laws that give you protection against the effects of buying unsafe or dangerous goods. Explains how to make a claim against the trader and/or the manufacturer depending on which law you use.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Europe - cross-border consumer problems
Gives details of organisations that can help you if you have problems with goods and services bought in another EU Member State.
Trading Standards Central www.tradingstandards.gov.uk
Keeping lost, found and uncollected goods
www.adviceguide.org.uk/index/your_world/consumer_aff...
Procedures for dealing with goods which have been lost or abandoned including finding treasure, goods on the seashore and using a metal detector.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Frequently asked questions on the Sales of Goods Act
tna.europarchive.org/20081105180220/http://www.berr....
Frequently asked questions including what counts as a fault, how long do I have to demand my money back and how long should goods last.
Department for Business, Innovation and Skills (BIS) www.berr.gov.uk/
Starting court action (PDF)
www.adviceguide.org.uk/c_starting_court_action.pdf
Things to consider before starting court action against a trader, including alternatives to court, how much it will cost, and how to make a claim in the small claims track.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Going to court (PDF)
www.adviceguide.org.uk/c_going_to_court.pdf
Information about making a claim in a county court, including notices of allocation, hearings, and court orders.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying goods - further help
www.adviceguide.org.uk/index/your_world/consumer_aff...
Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying services - further help
www.adviceguide.org.uk/index/your_world/consumer_aff...
Organisations which help with consumer problems including mail order, banking and insurance services and property and building services.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Get advice
Need help with a problem? Find advice services and solicitors near you who can help you solve your problem. Many people are able to get free help and advice.
