How to avoid or deal with benefit sanctions - e-learning course

Worried about benefit sanctions? Want to know how to avoid them? Or what to do if you get one? This e-learning course aims to help you avoid you being unnecessarily sanctioned and, if it does happen, to help you work out what you can do about it. Try it and find out how to protect yourself.

It's quick too. The course takes most people about 30 minutes, depending on how familiar you are with the ideas and how quickly you like to work. 

We have designed the course for

  • community workers and others to use with groups to help build their knowledge, confidence, and skills to deal with benefit sanctions.
  • people to use by themselves to improve their ability to deal effectively with benefit sanctions.

'This really opened my eyes. I didn't know most of these things. I didn't know that I had any rights, especially about appealing wrong decisions.' Test user

The course is here:  Benefit Sanctions - e-learning course. This opens the learning system in a new tab so you can still access the instructions on this page.

If you haven't done one of our e-learning courses before, you will need  to register as a learner first (don't worry, you don't need to give any identifying details about yourself). If you have already done one of our courses, you just need to log in.  

Step 1: Register

If you have not done one of our e-learning courses before, then you need to register. You cannot login until you have registered. To do this, click on Register below the Login box. This takes you to a different page where you need to create your user ID and password and answer 2 security questions.

Both your user ID and password must be at least 6 characters long.

You can use any word as your user ID (as long as it is long enough). It does not have to be your email address.

When you have completed this, click on the button marked ‘Register’ at the bottom.
If you have registered successfully, you will now see the message ‘Thank you for registering!’

Step 2: Login

When you have finished the course, we would be very grateful if you let us know what you think of it by completing the questionnaire at the end. We will use this feedback to assess the impact of this course and inform our future work.

Now you need to login using your new user ID and password to get to the course itself. Just below the box showing the message ‘Thank you for registering!’ you will see the words: 'Already have an account? Login'. Click on 'Login'. This will take you to the Login page. 

Please enter your user ID and password. When you have done this, click on the 'Sign in' button.

You then get to a page that says ‘My courses’ on the left hand side.

Step 3: Starting the course

If you are ready to begin the course, plug in and put on your earphones or make sure your speaker is turned up. This way you will be able to hear the audio as well as see the text.

The course uses pop-up windows so please make sure your browser allows pop-ups. It is easiest to switch off (or disable) the pop-up blocker altogether whilst you do the course, and then switch it back on afterwards.

Instructions on how to switch off pop-up blocker if you are using Google chrome

Instructions on how to switch off pop-up blocker if you are using Firefox

Instructions on how to switch off pop-up blocker if you are using Internet Explorer

Instructions on how to switch off pop-up blocker if you are using Safari

Click on the ‘Launch’ button to start the course. You can find the ‘Launch’ button underneath ‘My courses’ on the left hand side.

If you are an adviser, a community worker or similar and have used this course with your clients, we would love to hear your feedback on the course too. Please take 2 minutes to complete our Intermediary feedback survey for E-learning modules.

We would like to thank the Legal Education Foundation for funding this project.

August  2015

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