Information for disputes with energy suppliers

Our experience dealing with disputes means we understand the most common types of problems and how to go about resolving them as quickly as possible.

The most common types of energy disputes are about:

• Gas and electricity bills.
• Smart meters and Feed-in-Tariffs
• Customer service
• Problems that arise as a result of switching energy supplier
• The way an energy product or service has been sold, including door step sales
• The supply of energy to a home.

Also see;

• Green Deal
• Heat Networks
• Network providers
  

Unfortunately, we don't deal with disputes on:

• Commercial decisions made by companies about whether to provide a product or service
• Liquid petroleum gas (LPG).