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Self Help Project Report and Evaluation

This project is now over.

The self help project was a one year partnership project looking at the effectiveness of internet based material and tools as a way of helping to resolve personal legal problems. Developed and managed by Advice Services Alliance's Advicenow project and funded by the Invest to Save Budget, the project ran from December 2003 to February 2005.

The aim of the project was to provide online self help materials and case management tools, supported by existing services and sources of information. Materials produced by the project have now been included on the Advicenow website.

The self help pages were launched on 9th July 2004 with a range of self help materials, and a test version of the tracker tool – an interactive online system designed to help people track and record their cases.

Evaluation

From July 2004 to December 2004 the self help section was tested and evaluated by visitors to the site, and by an independent evaluator working with five focus groups with Pakistani, British Indian and British Muslim and white British respondents, as well as a community centre with Filipino domestic workers and their advice worker.

Responses were analysed and findings produced. You can find out more by downloading the project and evaluation reports here:

Reports

Summary report of the project (37 KB)
Full project report (226 KB)
Evaluation report (535 KB)

 

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