Where to get help
You may be able to get help from a local independent advice centre or CAB
Look in your Yellow Pages, search for your local CAB online (see 'Links to other websites'), or you can use the Legal Adviser Finder to search for advice services and solicitors in your area. You can search online using the link at the right of the page.
Staff at your local library or council offices should also be able to give you details of advice agencies near you.
When you’ve found a local advice centre or CAB, phone for an appointment and explain your problem. They may be able to give you an appointment or you may have to go down there and wait. Take all your letters with you, and any evidence of the things you have done to try to solve the problem.
You can also get more information and advice over the phone or online from these organisations:
National Debtline
National Debtline can give you advice over the phone and they have some self-help packs on their website.
Helpline: 0808 808 4000 (Monday to Friday 9am-9pm and Saturday 9.30am-1pm. Calls are free.)
You can also email them for advice on their website (see 'Links to other websites')
Consumer Credit Counselling Service
Consumer Credit Counselling Service can give you advice over the phone or there is a helpful online tool
Helpline: 0800 138 1111 (Monday to Friday 8am–8pm. Calls are free.)
See 'Links to other websites'.
Community Legal Advice
Community Legal Advice is a free and confidential advice service paid for by legal aid. If you live on benefits or a low income, call 0845 345 4 345 for independent advice about debt, education, benefits and tax credits, family, employment and housing problems.
Helpline: 0845 345 4 345 Monday to Friday 9am - 8:00pm, Saturday 9am - 12:30pm
Minicom: 0845 609 6677
