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Useful contacts

Step 7 is all about knowing when to get help. If you've got a problem, there are a number of organisations that can offer information and support to help you resolve it. Here we list some of them and explain what they do.

Useful contacts

What does it mean?

Complaints procedure
The set process that an organisation must follow to deal with your complaint.

Ombudsman
An independent person at the top of the complaints ladder, whose job it is to investigate complaints fairly.

Mediation
In mediation, an independent third person (the mediator) helps people to reach an agreement.

Tribunal
A tribunal is a type of court where a panel of people make judgments on things like disagreements over employment and benefits.

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AdviceUK
AdviceUK is a network of independent advice centres. Some give general information and advice whilst others specialise in one or more area of law. You can use their search to find out if there is an AdviceUK centre near you (see 'Links to other websites' on the right hand side).

Citizens Advice
Citizens Advice Bureaux (CAB) help people resolve their legal, money and other problems by providing free information and advice. Find your local CAB by visiting their website (see 'Links to other websites' on the right hand side).

Civil Legal Advice
Civil Legal Advice is a national adviceline for England and Wales. It can check if you are entitled to legal aid and then can provide advice for problems with debt (where you might lose your home), special educational needs, housing, family (involving domestic violence, child abuse or where a child may be taken into care), discrimination and welfare benefits appeals (see 'Links to other websites' on the right hand side).

Law Centres Network
Law Centres are staffed by both solicitors and other workers who specialise in legal problems. They offer a free and independent service. You can find out if there is a Law Centre near you by visiting their website.
(see 'Links to other websites').

The Law Society
The Law Society is the organisation that governs lawyers. You can search for a solicitor by area of law on the Law Society website (see 'Links to other websites').

January 2014

Get advice

Need help with a problem? Find advice services and solicitors near you who can help you solve your problem. Many people are able to get free help and advice.

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Where do you tend to go for advice when you have a problem?

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