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Your rights when you use bank services, including accounts, charges, and electronic banking.
A way of dealing with debts you cannot pay. Includes what happens when you declare yourself bankrupt or are made bankrupt. Also covers alternatives to bankruptcy.
How the benefits system works, and queries about entitlement to benefits. Includes sanctions, the benefits cap and Universal Credit.
What to do if you think a decision about your benefits is wrong. How to appeal against decisions. Time limits for appealing.
How to claim benefits, and how you will be paid.
Checks on social security benefit claims, including evidence you may need to support a claim. What to do if fraud is suspected.
Information on welfare benefits and tax credits to help you to work out which benefits or tax credits you could claim.
Benefits for families and pregnant women.
Benefits for widows and widowers, including help with funerals.
Your rights about birth, including issues relating to unborn children and surrogacy, and how to register a birth.
The rules about registering a birth. How to get a copy of your birth certificate. The position of transgendered people with regard to altering your original birth certificate.
Information about the services you can get from building societies.
How to deal with business debt if you are self employed or run a small business. Includes how to deal with court procedures.
Your rights and responsibilities when buying or selling goods.