Advicenow fact file

Here you can find key information about how the Advicenow website works, and who supports us to make it work.
Three people relaxing in deckchairs at the seaside. Photo by Becks Hobbs Photography
What is Advicenow?

Advicenow is an award-winning website providing a hand-picked and checked information service that draws together the best information about the law and rights available on the internet. We create effective materials that provide practical help on how to manage and resolve life’s legal problems.

Advicenow fast facts

Find the best information: 'Top picks'

  • Our Advicenow top picks search service brings together the best information on the law and rights from over 250 UK websites.
  • This selection isn’t done by computer; we handpick every link, check that it's up-to-date and covers the important issues.
  • We summarise it so that you know whether it is what you are looking for or not.

For more details see About top picks search.

Make sense of the law and your rights: Advicenow guides

'It’s a good job your site is out there offering impartial and useful information on many current life situations. Impartial information is hard to come by, but quality impartial information is even harder. I have signposted many individuals and organisations to your site and they are always impressed.' Counsellor, Derby

  • We want to break the mould of dry legal information that informs but doesn’t offer practical help and guidance. We don't just provide information about the law; we tell people where to go, what to do, and how to do it.
  • Our guides acknowledge the stress readers are experiencing and offer advice on the practical skills and techniques needed to solve their problem.
  • We use a range of learning techniques to get the message across: clear, straightforward language, jargon-busters, case studies, diagrams, films, sound files, example letters, quizzes, and pictures.
  • We test our guides with a mixture of individuals and experts before publication to ensure that they are as effective and helpful as possible. And we don’t stop there - we design and test new methods all the time so that we increase our understanding of what works, and our guides get better.

See About Advicenow guides for more information.

History

If you have found this website helpful could you help us by making a donation? Just text ADVN00 £3 (or any amount between £1-10) to 70070 to donate to us.

Award winning

  • Advicenow has won both the Plain English Campaign web award, for the clear language, design and organisation of the site, as well as awards for a series of guides on discrimination. 


Funding

  • Our income comes from grants from trusts and foundations and from donations. 
June 2015
Accessibility

Accessibility is very important to us and we have designed our website to be fully accessible.

User friendly design

We have designed our site in an easy and friendly way for users to navigate through. We have included our own guidelines which include:

  • Using meaningful ALT text so there is a descriptive alternative for all images.
  • Using descriptive hyperlink text.
  • Using an easier to read font type, size and colour.
  • Using an easy-to-see web colour scheme.

Navigating the site

To navigate through this site, please use the menu on the right hand side, and select a section. If you use a screen reader, it will read the menu to you and provide access to the tools on this page.

PDF Documents

We provide many of our publications in PDF format as well as webpages. To read PDF documents you will need Adobe reader software. Download Adobe Acrobat Reader if you haven't got it already.

More information on the accessibility features of our website will follow shortly.

If you would like to comment on our accessibility or how this page of information could be improved, please use the Contact us form - see the link in the footer menu at the bottom of this page.

June 2015
Cookies

Advicenow makes limited usage of cookies to better your experience. Where possible, we always ensure that we respect the Do Not Track setting if a user has applied it. The cookies we use are only set when JavaScript is enabled, so users that do not have JavaScript enabled will not need to explicitly opt out.

First Party Cookies

Advicenow cookies
Cookie NameExpiration TimeDescriptionRespects Do Not Track
has_jsEnd of sessionDetermines whether or not JavaScript is enabled so we can more efficiently perform operations to enhance the user experience.No
sideDrawer1 dayUsed to persist the site navigation drawer between page loads.Yes

Third Party Cookies

Advicenow uses Google Analytics to help determine how a user entered our site, which topics are most popular and other aspects that help us better our site over time.

Google Analytics cookies
Cookie NameExpiration TimeDescriptionRespects Do Not Track
_ga2 yearsUsed to distinguish users.No
_gat10 minutesUsed to throttle request rates.No
__utma2 years from set/updateUsed to distinguish users and sessions. This cookie is updated every time data is sent to Google Analytics.No
__utmcEnd of browser sessionUsed to determine whether the user was in a new session/visit.No
__utmz6 months from set/updateUsed to store how a user entered the Advicenow site. This cookie is updated when data is sent to Google Analytics.No
Funding

We are grateful to all our funders, past and present for their support.

Thank you to the Legal Education Foundation for funding the 2015 remodel of the Advicenow website.

The Legal Education Foundation logo

Advicenow is mainly funded through grants from trusts, foundations and government. Law for Life has received money for the Advicenow website from the following funders:

In the past Advicenow has also been funded by:

We are currently seeking funding from government, trusts and foundations, and individuals.

Could you make a small donation to help us keep this website up and running?

Just text the code ADVN22 £3 (or any amount between £1-10) to 70070 to donate to us. 

June 2015

What Advicenow users say

Middle aged couple smiling

Advicenow

'Straight, clear advice.'

'Website recognises that not everyone can afford a solicitor, and the tone is empathetic and easy to understand.'

‘I am an advice services manager and we love your Advicenow guides!’

‘One of the most helpful websites for people to get practical help and advice. Looks lovely (and it works) on the phone as well.’ From @raymondsheehy via Twitter

‘I know exactly what steps I must take in my attempts to bring resolution.’

‘Thanks for providing this information free of charge. It is appreciated.’

‘It’s sites like this that help people who don't know who to ask.’

‘All of the guides were extremely easy to understand and more substantially helpful than some professionals I had consulted over the matter!’

'Fantastic resource for people in my situation...can't afford a solicitor!'

Going to court

‘Brilliant and beautiful.’

‘Very informative and incredibly helpful, and that's just from the introduction on representing myself in court.’

Representing yourself in family court film

'Another brilliant film! It helped so much. I had to do my own divorce borrowing money to pay my court fees and even for parking to attend court....after doing my own non molestation orders I needed the support this gave.'

‘I have just viewed your video on presenting ourselves at family court. I was impressed with the advice provided. Your video confirmed what I experienced in court in the UK last year.’

‘When I found this video you made my life so much easier and I thank you for that.'

Applying for a court order about the arrangements for your children without the help of a lawyer

‘This is the best guide I have found on the net and I've looked at a lot. It has all the information needed to help at court and gives confidence.’

How to avoid or deal with benefits sanctions – e-learning course

'I am a welfare benefits adviser and trainer and have worked my way through the module and have found it very interesting and informative! I was wondering if you would have any objections if we shared the module with advisers within the Neighbourhood Office network as I  feel they would greatly benefit from this excellent resource.’

‘Just wanted to say thanks for forwarding through the link to the Sanctions e-learning. It’s excellent. I work in a social landlord and have suggested this should be done by all front line customer facing housing staff.’

How to win a PIP appeal

‘It gave me more information than anything else I have read on claiming PIP so I would like to thank you very much’

'Thank you for publishing such a useful guide; it is a high quality product and will benefit many people. I work for an advice service and we are telling all our clients about it'.

‘Excellent resource-you deserve funding. If my tribunal is successful, expect a donation so you can help advise others like me.’

‘I would like to say thank you for the guide. Our local advice agency are impossible to contact and we were both worrying about the hearing and desperate for advice. Your guide has put both our minds at rest. So a big thank you from both of us!

PIP Mandatory Reconsideration Request Letter Tool

'Thank you so much for the tool I used for PIP, I have won my case!'

'Thank you so much for making this stressful process so easy and accessible! I am so impressed, I was prepared for a few days of research and planning in order to start an appeal but your website and tools are so useful and efficient that after a couple of hours, I am ready to go post my letter. Thank you!!!' 

'What a brilliant help tool! We were daunted at the prospect of requesting reconsideration - this followed great disappointment at the letter received from DWP. Now we feel that we have hope. Thank you.'

How to deal with an interview under caution

‘I'm a benefits adviser working for a national disability charity - I can't advise on fraud issues myself. Whenever I get a query about an interview under caution I always signpost to your info on this. I think it is brilliant and so helpful to people.’

Living Together

‘Clear, simple and easy to find. Feel it's trustworthy information.’

October 2016

 

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