How we can help you to improve your information
Our information team are widely recognised as the experts in translating the law into accessible and engaging information, that centres around the needs of users. Our team is behind the very successful Advicenow website, known for its high quality resources and effective working practices. We are extremely experienced producers of information of all kinds (from long step-by-step guides, to films, awaressness-raising posters or adverts, and interactive tools), both for Advicenow and for other organisations.
Our team also produced the Better Information Handbook (1 MB) - the only resource aimed to meet the needs of providers of law-related information and to raise the quality of information available to the public. The Better Information Handbook is used internationally and has been adapted for use in Canada, Australia, and China.
Working to build the capacity within your staff team
We offer a number of different ways of building the skills available within your team. We are very flexible and adapt our approach to the needs and budget of each organisation. We can provide:
- An information audit - we examine one piece or a range of your information and provide tailored advice on how to improve its effectiveness.
- Bespoke Information Design Guides that show your team how to produce effective information for your organisation and audiences using our tested process and methods. These include easy-to-follow guidance and practical tools for planning and evaluation.
- In-house training. We can provide a training course, tailored to the needs of your organisation, which enables your staff to create effective information for your audience. This course is typically is delivered in 1 day for up to 12 members of staff at a time, and is very well received.
- Mentoring for your information staff. This enables us to provide the expert help and support your staff most need, when they most need it, and to ‘bed in’ more useful procedures into your working practice. Our flexible mentoring service can be purchased in 14 hour blocks and used at any point within the year.
For most organisations we have worked with, a mixture of the above options works best and enables improvements to embed and be long-lasting.
Producing your information for you
We can manage the production of a resource for you from concept to evaluation, or take on separate stages of the production process as required. We have often been approached by organisations who have a first draft but can’t see how to make sure it meets the needs of their users themselves, or simply don’t have the staff resources. Everything we produce will adhere to our Better Information guidelines, and we are happy to adapt our style and messaging to the approach you want to take.
Other ways we can help
We can also help you to design a new information strategy for your organisation, analyse the needs of your audience, or identify gaps - where no adequate information currently exists to meet the needs of your audience.
Alternatively, we can provide consultancy on an existing project, bringing on board our expertise to ensure that your project meets its objectives and the needs of your target audience. Our flexible mentoring service can be purchased in 7 hour blocks and used at any point in the course of the project (although we do recommend that you discuss your needs with us as early as possible).
Our information team have worked with:
What it will cost?
We offer up to a half day of consultancy on any PLE free free of charge and with no strings attached. After that we find it best to offer support based on what the initial consultancy, and our discussions bring to light. We try to be as flexible as possible about pricing, particularly for smaller organisations and startups.
Get in touch
If you would like to discuss how we might be able to help you, get in touch with us at firstname.lastname@example.org and we will call you back.