Tenancy Relations Service – contact your local council to find out if they run a tenancy relations service. Many do. If so, ask to speak to a tenancy relations officer and they should be able to advise you about your eviction notice, for free. They can also help if it seems you are being asked to leave your home unlawfully and with illegal eviction or harassment. In some councils the tenancy relations service operates via a Housing Advice Centre or the Housing Options Team. If your local council says they don’t have a tenancy relations service, ask them if they have a housing advice centre or housing options team instead.
Shelter has lots of useful information on their website and a webchat service. Call their helpline if you:
- are homeless,
- have nowhere to stay tonight,
- are worried about losing your home in the next two months, or
- are at risk of harm or abuse.
You can call Shelter's Free housing advice helpline - on: 0808 800 4444. The line is open from 8am – 8pm on weekdays and 9am – 5pm on weekends and bank holidays, 365 days a year. Calls are free from UK landlines and all major UK mobile operators. They also offer a webchat service.
Shelter also has some advice centres in England where you can go to get personal, face-to-face advice from a housing specialist. To find your nearest centre got to Shelter - get help, click on Find local services, and then search for an adviser using your postcode.
Citizens Advice is the national body for Citizens Advice Bureaux (CAB). Scroll down their homepage to search for a CAB near you.
Community organisations – some local community organisations offer housing advice, and sometimes in languages other than English. If there’s a community organisation near where you live, it’s worth asking them if they can help. If you don’t know whether there is one, ask your local council if they know of any.
Law Centres employ solicitors and other workers who specialise in helping people with housing, employment, immigration, education, community care, and benefit problems. You can search for your nearest Law Centre at Find a Law Centre near you.
LawWorks connects people in need of legal advice and assistance with lawyers willing to meet those needs for free. It supports 170 legal advice clinics across England and Wales. The majority of these law clinics take place in the evening and provide free initial advice to individuals with a particular focus on social welfare issues, employment law, housing matters and consumer disputes. You can find a clinic here: LawWorks clinics network.
Lawyers - You can find a lawyer that specialises in housing law by going to Find a housing lawyer.