If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.

Booking accommodation always involves some risk, but there are things you can do if your hotel room isn’t up to scratch. Your rights will depend on how you booked.

There are a number of schemes available to travel companies to ensure that your money is safe and that you will be repatriated should your travel company go out of business. Financial protection in travel can be confusing, so here is an easy-to-follow run down of when your money should automatically be protected and what you can do when it isn’t.

Provides information to plan an accessible holiday or short break in England for people who are disabled or who have accessibility requirements.