Reports
Our innovative research into legal needs provides evidence led data into levels of legal capability. We work with academics and experts to evaluate our services, measure the effectiveness of legal support, and improve access to justice.
Our reports
‘Go away and fill out this massive form’. Local authority gatekeeping of homelessness assistance for refugees. Executive Summary
Since 2023, the numbers of new refugees being evicted from asylum accommodation into homelessness has increased significantly, and new refugees are increasingly seeking homelessness assistance from local authorities (LAs). This research provides evidence that LAs are placing barriers in the way of refugees accessing homelessness assistance to which they may be legally entitled - a process known as 'gatekeeping'.
Migrants' rights needs assessment
Advicenow conducted a needs assessment to help us identify key legal needs facing migrant communities and gaps in existing training and support, in order to tailor our public legal education programmes for the needs of migrant groups and the frontline organisations supporting them. December 2025
Unpacking imperfect data: Roma overrepresentation and the need for analytical precision
This briefing presents further research, which aims to re-assess and update existing findings regarding available data concerning Roma children in care. November 2025
Understanding local legal needs - Early intervention and the ecosystem of legal support
This research contributes fresh evidence to inform early intervention and public legal education strategies to support access to justice for marginalised communities. March 2025
Using personalised legal support tools to help benefits claimants challenge decisions
Our evaluation of our digital tools shows that 90% of people who used our tools and guides had their decision changed. They increased people's ability to resolve their issues, so reducing stress. December 2024
Temporary Accommodation Project Evaluation
This report presents findings from the evaluation of the ‘Improving access to information and understanding of the legal rights of Londoners living in temporary accommodation’ project. October 2024
Come to us in a peaceful way
Improving experiences of Roma families with children’s services in England July 2024
Legal support for litigants in person Affordable Advice research report
Our evaluation of our service shows that providing low-cost, unbundled legal advice for divorce increases confidence in decision-making, and helps people make their case better. January 2024
Regional trusted intermediary courses on housing rights for women
Evaluation of our training for people working with vulnerable women at risk of housing and homelessness showed positive changes in all aspects of legal capability, with an estimated 5,256 women receiving support from 49 course participants. September 2021
Digital exclusion - specific issues relevant to Roma communities in the context of child protection
As courts and local authority services increase their use of digital technologies, our report looks at the significant challenges this has for Roma families, who often lack the skills or confidence to use digital platforms. July 2021
Digital exclusion: Specific issues relevant to Roma communities in the context of child protection
This briefing seeks to present the issues of digital exclusion faced by Roma in their interactions with children’s services and the English legal system during care proceedings. July 2021
Effectiveness of Public Legal Education initiatives
To support Advicenow’s work on PLE, we carried out a review of the literature on how effective PLE is. January 2021
Multimedia Toolkit for Roma Parents - Project Evaluation Report
This report presents findings from evaluation of the Multimedia Toolkit for Roma Parents project. The evaluation was conducted by Advicenow working with an independent evaluation advisor, Liz Mackie, who designed the evaluation methods and authored this report. July 2020
Evaluation of public legal education for Advice Champions in the Community Links Early Action Advice project
Our work showed that training volunteers to provide advice was effective both for the volunteers and those they advised. Both groups reported an increase in their legal capability. October 2015
Legal Needs, Legal Capability and the Role of Public Legal Education
Analysis of 2010 and 2012 UK Civil and Social Justice Panel Survey and related policy documents. January 2015
Meeting the information needs of litigants in person
Many litigants in person (LiPs) faced difficulties in finding their way through the complexities of courts. Our report showed that they could be helped by developing information that was based on the needs of LiPs. June 2014
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