About Advicenow's projects and services

In this guide you can find out all about our different information projects, what Advicenow can do for you.
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About Advicenow

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We’re sorry but we do not provide an advice service and we cannot respond to email queries. If you need legal advice please see Help Directory.

Advicenow delivers three core services:

  • We bring together the best internet information on law-related issues and make it available through our top picks search.
  • We produce guides providing practical guidance on how to deal with law-related issues.
  • We campaign to improve the quality of legal information by stimulating debate about the need for information and by producing resources and training for those engaged in producing public legal information.
"At the risk of making a huge generalisation, information about the law and legal rights is notoriously inaccessible. The language of lawyers and the law is all too often opaque.  It shouldn’t be that way. Advicenow play a vital role in cutting through the nonsense and telling you what you need to know. All power to them."   Jon Robbins
About 'Top picks' search

Handpicked pieces of quality information, sourced from the best providers, tailored for your needs.

All shapes and sizes

From fast facts and top tips to detailed leaflets and step-by-step guides there's something to suit everyone.

If you have a law-related problem or want to know more about the law and your rights, don't wade through endless internet pages. Just type a word or phrase into the Advicenow search box. We'll present you with a choice of hand-selected, quality-checked results.

In the Advicenow handpicked search you can find the web's best information on the law and rights. We've gathered together information from over 450 UK websites, checked that it's up-to-date, and covers the issues that are important to you.

How to use our 'Top' picks search

Either select a topic from Categories, or type a descriptive key word or two into the search box and press Enter or click 'Search'. The search is not case sensitive.

For example, type “tax credits” into the search box and click on 'Search':

The 'Results from Advicenow' at the top of the screen contain our own guides to the topic.

Below that are our 'Top picks'. These are the best bits of information we can find on that topic from a wide range of reputable information providers.

Each 'top pick' contains:

  • the title of the page,
  • its web address (URL),
  • Advicenow's plain English summary of what the page is about, and
  • the name of organisation producing the information.

If you click on one of these links, it will open in a new window.

The information covers England and Wales. The law for Scotland and Northern Ireland can be significantly different.

Click here to go to our Top picks search.

About how we choose 'Top picks'

Advicenow 'Top picks' inclusion criteria

To be a top pick information must meet our inclusion criteria:

1. The website must provide substantial information online and cover one of our 14 categories.

2. The information must be aimed at the general public. It can be targeted at a specific audience, for example, disabled people, but it must be balanced. For example, we don't link to websites provided by political parties.

3. Information should be of the best quality available for the topic area bearing in mind the need to cater for different audiences. This means that as well as being user friendly and written in Plain English it should support a user to manage a problem or address an issue by:

  • Including an overview to orientate the user through their problem
  • Explaining key legal points and procedures and processes
  • Dealing with recognising when and how to get help
  • Acknowledging emotional aspects
  • Offering step-by-step guides, route maps and standard letters
  • Incorporating guidance on the skills needed to manage a problem or deal with an issue.

4. Information must be up to date. We prefer not to have information that has not been checked/revised within the year where possible. We prefer to link to websites that clearly display the last updated/checked date.

5. Users must be able to identify the organisation responsible for the website. The website must give contact details, for example, address, telephone number, email or a complaints facility.

6. Information will primarily be sourced from independent, government and other organisations to provide a balance of information resources across a range of topics.

7. Information should apply to all of England and/or Wales rather than only being relevant to a local area. Unfortunately we do not cover Scotland or Northern Ireland at the moment.

8. The information must be free of charge.

9. Where there are charges for services provided via the website they must be separate from the information. And the charges must be set out clearly, before the service can be accessed. 

Click here to go to our Top picks search.

Find out more here about how Top picks works.

About Advicenow guides

guides banner

If you have found our guides helpful, we would be hugely grateful if you could make a small donation. Every little helps, as they say. Donate here

If you can’t afford to make a donation you could help in other ways – by writing to your MP to ask them to support our work, or by telling your friends, or sharing the guide you liked via social media.

Advicenow guides provide an attractive and readable introduction to common legal problems. We aim to provide practical help - not just explaining the law, but also explaining the processes you can use to help resolve your problem. We use real-life stories and top tips from people who have been through it to get our message across. Above all, we aim to produce good, accurate writing that provides you with the information you need.

We select topics that get lots of queries on the website, or based on what staff in advice agencies up and down the country tell us are the most common issues people raise with them. We generally produce these longer guides in partnership with people with particular expertise in that field.

We know how much people value our guides so we are doing our best to keep as many of them as possible up-to-date and available. But as a charity we rely on fundraising to do this. When we have enough funding we try to ensure these detailed guides were available for free in PDF format.

'I have used your guide to find out if I should appeal (I appreciated your very frank advice). I’ve now used it to ask for an appeal. It was really helpful and I don’t know what I would have done if I hadn’t found it.' Advicenow site user

View Advicenow guides 

About our charging for some guides

Law for Life's Advicenow has started charging for  some material in three of its guides. Most of the guide remains available for free on the website to everyone (just scroll down) but to access the full guide we ask those that can afford to, to pay. We have a discounted rate for anybody who recieves any household receives tax credits or state benefits (not including Child Benefit or the State Pension). 

All guides continue to be available for free to those in most need. If you have a very low income just contact us for a copy. We also make them freely available for advice agencies and anyone giving free legal advice or practial support. 

 All income generated by charging is used to help fund our service, and to enable us to keep our guides up to date so we can continue to provide information aimed at the most needy for free. 

In an ideal world, this wouldn't be neccessary. Charging was not a decision we took lightly. When we piloted it we measured the impact it had on our users and stakeholders. 87% of respondents to our user survey said that they thought our charging policy was OK, fair or very fair, and 92% said it was clear or very clear. We are still getting website visits (and of increasing duration) in the same numbers and from the same groups of people we did before. And we know that we are still succeeding in getting the resources to the most needy - we give away far more than we sell. 

You can let us know what you think about our charging project by taking our survey.

We are emphatic that the needs of our users must always be our first priority. We have developed an ethical trading compass which sets out the ethical principles that underpin our trading, and the specific actions we have committed to in order to guard against these principles being compromised, now or in the future.

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