These guides explain what to do if you have been mis-sold a mortgage, or if you want to compain about your mortgage provider. 

Basic information about mortgages in the UK, and the various types of mortgage.

When shopping around for a mortgage, it's important to get good advice. Think about your financial situation in advance and ask your financial adviser some key questions.

If you're having problems paying your mortgage, you must take action quickly to avoid falling into debt.

On these pages you can find out how to avoid falling behind with your mortgage payments, how to clear your debt if you do fall behind and what happens if you're taken to court because of mortgage debts.

Tells you what you need to do to prepare for court such as the form and getting an adviser, explains what happens at the hearing and other information such as how to avoid going to court and court costs. 

Acting quickly to deal with mortgage payment problems or mortgage arrears, even if the problem is only temporary, could help keep your home safe. Explains the different ways to deal with missed mortgage such as getting advice, contacting your mortgage lender, and more. (Content applies to England only.)

If you’ve missed payments and built up mortgage arrears or secured loan arrears it’s important to act quickly. You need to contact your lender to tell them why you’ve missed payments and arrange to repay the arrears. Expains what you can do if you are behind on your mortgage payments, the options you have, how to protect yourself a FAQs. 

If you are claiming certain benefits, you may be able to get help with your housing costs, including mortgage interest and interest on loans you have taken out for repairs or improvements.

Information about selling your property to clear your mortgage debt including handing back the keys and making up a shortfall following the sale.

If you have been told that your endowment policy may not pay off your mortgage at the end of its term, you may be able to make a complaint and get compensation. If this isn't successful, you can take steps to ensure your mortgage will be paid off. (Content applies to England only.)

Do you think you were mis-sold an endowment mortgage? There is a time limit for borrowers who want to make a complaint and it is running out, so you need to act now.

Straightforward information about the buying and selling process of a shared ownership property, including how to get a mortgage, problems getting a mortgage, and selling a property. (Content applies to England only.)

This fact sheet tells you what negative equity is and your options for dealing with it, including how to find out if there is any help you can get; work out the best option for you; help to negotiate with your lender; and help you deal with any court action.