Rail travel
Your rights about train services. How to complain about poor service, and when you may be entitled to a refund.
National Rail Enquiries
National Rail Enquiries
Information about train companies, train times, fares and passenger services.
Transport for London - TfL
Tube, rail and bus maps for London
You can download and print, or just view London tube, rail or bus maps online.
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Train delays and ticket refunds
If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.
Transport Focus
Complaints about your train journey
If you have a complaint about the railway or the service you have received from a train company, this web page provides information about the correct procedure and what to include in your complaint letter. Also answers some frequently asked questions about complaints.
