Feeling worried about a legal problem? Learn how to use negotiation, mediation, and other dispute resolution to solve a legal problem without going to court. Our easy to follow guide explains what your other options might be and how to use them effectively, including how to complain, negotiate, use mediation or arbitration services, or complain to an Ombudsman. This is called alternative dispute resolution, and you can use it before or instead of going to court. The information in this guide applies to England and Wales.

If you disagree with a decision about your ability to work, you should ask for a work capability assessment appeal. Most clamiants need to ask for a mandatory reconsideration first. An appeal is when a judge and two experts who do not work for the DWP will look at your claim to see if the right decision was made. Appeals can take longer than mandatory reconsiderations, but they are much more likely to be successful. Unfortunately, in lots of places it is hard to get advice or representation to help with your appeal. Most people have to do most or all of the work themselves or with the help of