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Advicenow is one of a range of services provided by Law for Life to help build people’s knowledge, confidence and capability in dealing with law-related issues. The award-winning Advicenow website brings together the best information on rights and the law, selected and quality-checked by experts, and a host of in-depth guides, produced by Law for Life, offering practical help in managing and resolving legal problems without the support of a lawyer or adviser.
Why we need better public legal education and information
Half of the population experience a civil justice issue every 36 months.
Only 11% of people accurately recognise their problems as legal issues.
The vast majority of people tackle their legal problems alone – only 6% use a lawyer and 4% use advice agencies.
A quarter (25%) of those with a legal problem seek help on the internet.
People with low levels of legal capability are less likely to take action, and less able to successfully solve legal problems. They are twice as likely to experience negative consequences as a result of their legal problems, including stress-related ill-health, loss of income and family breakdown.
In 2014–15 we provided information and support to over 1.2 million people via our award-winning website Advicenow. This is a 90% increase in reach from the previous year.
Advicenow’s curated information service brings together 1,600 pieces of public legal information from over 250 UK websites. Every piece is reviewed against our inclusion criteria.
Around 92,500 people used Advicenow each month in 2015-16.
Our most popular guides include:
- How to apply for a court order about the arrangements for your children without the help of a lawyer – 12,000 page views per month.
- How to win a PIP appeal – 11,000 page views per month.
- A survival guide to benefits and living together – 8,650 views per month.
- How to deal with a tax credit overpayment – 6,000 views per month.
- PIP Mandatory Request letter tool - 5,200 views per month
Advicenow won the Access to Justice through IT award at the Legal Aid Lawyer of the Year Awards 2017.
In 2015-16 our ‘in person’ education and training provision supported 50 groups, including African Women's Care, Hackney Community Law Centre, Rainbow Care Community Association, and Refugee Action. Our e-learning courses were completed by 451 learners.
Our international work continues with Open Justice Foundation Macedonia, Icelandic Human Rights Centre and French NGO Avijed.
For more information about Law for Life, the public legal education charity that provides Advicenow, see the Law for Life website.
Law for Life wins access to justice through IT prize in 2017 Legal Aid Lawyer of the Year Awards
Law for Life has won the Legal Aid Lawyer of the Year (LALYS) award for access to justice through IT for its Advicenow website. The LALYS are run by the Legal Aid Practitioners Group and celebrate the work of the legal profession in improving access to justice.
The Advicenow website is one of a range of services provided by Law for Life to help build people’s knowledge, confidence and skills in dealing with law-related issues. It brings together information on rights and the law, selected and quality-checked by experts, and a host of in-depth guides and tools, produced by Law for Life, offering practical help in managing and resolving legal problems without the support of a lawyer or adviser.
Mary Marvel, Head of Policy and Communications at Law for Life, says:
"We are delighted to have won the award for Access to Justice through IT, particularly as the field was so strong. It has further energised us in our work of providing access to justice solutions that work for everybody."
The winners were announced by Baroness Doreen Lawrence at a ceremony on 5 July 2017.