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Your rights if the goods you buy are faulty, or you are not satisfied with them.

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Citizens Advice consumer helpline

The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-a...
Citizens Advice
Information Star

What do I do if I have a faulty product?

Information on what you are entitled to when you buy something that doesn't work properly.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-p...
Which
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Faulty product? How to get a refund, repair or replacement

This guide explains how to contact the retailer if you have bought something that is faulty, and what to do if they can't help you. 

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-p...
Which?
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Return faulty goods

This information explains your rights to return faulty goods. It also includes a useful tool to help you work out what your rights are. 

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase...
Citizens Advice
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