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Your rights when buying goods, including your rights if the goods are faulty or are not satisfactory.

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Citizens Advice consumer helpline

The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-a...
Citizens Advice
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I want to return my goods, what are my rights?

Explains your rights if you buy goods that are faulty, not as described, or unfit for purpose, and you want to return them. 

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-ar...
Which
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What is the Furniture Ombudsman?

The Furniture Ombudsman is the independent standards body for furniture and floorcoverings and is not allied to any retailer or manufacturer. Supporters of the Furniture Ombudsman subscribe to the Code of Practice for the furniture industry, which is underpinned by an independent dispute resolution service.

https://www.thefurnitureombudsman.org/
The Furniture Ombudsman
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