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The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

Explains your rights if you buy goods that are faulty, not as described, or unfit for purpose, and you want to return them. 

The Furniture Ombudsman is the independent standards body for furniture and floorcoverings and is not allied to any retailer or manufacturer. Supporters of the Furniture Ombudsman subscribe to the Code of Practice for the furniture industry, which is underpinned by an independent dispute resolution service.