Explains how ABTA - The Association of British Travel Agents - can help you if something goes wrong with your holiday arrangements. Includes information about how to use the complaints procedure.

If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Information on what to do if you are unhappy with your holiday.

Explains the process of complaining about a package holiday booking or if you feel misled by your travel agent. Also links to complaining about a flight-only or an accommodation-only booking.