We use cookies to make sure that you get the best experience on our website. By closing this message, you consent to having our cookies on this device as set out in our cookie policy, unless you have disabled them.
Close
Help more people stand up for their rights
We are there for people when they cannot see an adviser or afford a solicitor and need help understanding how to stand up for their rights. Help us reach more people with a donation.
How to deal with any problems you have with travel agents. Who is responsible when things go wrong?
Information provided applies to England & Wales
Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow
Explains how ABTA - The Association of British Travel Agents - can help you if something goes wrong with your holiday arrangements. Includes information about how to use the complaints procedure.
If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Information on what to do if you are unhappy with your holiday.
Explains the process of complaining about a package holiday booking or if you feel misled by your travel agent. Also links to complaining about a flight-only or an accommodation-only booking.