Information provided applies to England & Wales

Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow

Banks and building societies

Includes what the law says, and your rights if the service is unsatisfactory.

https://www.citizensadvice.org.uk/debt-and-money/banking/
Citizens Advice
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Joint bank accounts

A joint account lets you manage any money you share with your partner, housemate or others. It’s really convenient for shared expenses, but there are always risks to giving several people control of a single account. Covers pros and cons of joint bank accounts and joint accounts for Universal Credit payments.

https://www.moneyadviceservice.org.uk/en/articles/joint-accounts
Money Advice Service
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Remote and online banking - your rights

Seven out of ten people who could use online banking on their main account already do so, while a further 10 per cent (about 4 million people) are interested in doing so.

If that sounds like you, this guide sets out your rights and responsibilities in protecting your password and personal details when banking online, over the phone or on a mobile.

https://www.getsafeonline.org/shopping-banking/banking/
Get Safe Online
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My lost account

A free service to help you trace your lost accounts and savings.

https://www.mylostaccount.org.uk/
My lost account
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Your complaint and the ombudsman

Information about the Financial Ombudsman Service, including what kind of complaints they can help you with, how to complain, and what information the ombudsman will need.

https://www.financial-ombudsman.org.uk/publications/ordering-leaflet/leaflet
Financial Ombudsman Service
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Guidance for people wanting to manage a bank account for someone else (PDF)

This leaflet explains how a person can manage a bank or building society account on another person’s behalf. It describes the circumstances in which this is possible and how it can be done. It also sets out the documents you will need to show the bank or building society to be able to manage the account.

https://www.bba.org.uk/publication/leaflets/guidance-for-people-wanting-to-manag…
British Bankers’ Association
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Need more help?

There are lots of organisations who can offer information, advice and support to help you deal with your everyday legal problem. View our directory of helpful organisations.
Help Directory