Help to deal with benefit problems

Sorting out problems with your benefits is wildly stressful, particularly as now many people can't access an adviser. We feel passionately about helping you have the knowledge, confidence, and skills to get the benefits that the law says you are entitled to. Here we show you what to do if you've been given the wrong decision about PIP, DLA, or a work capability assessment. We show you how you can avoid a benefits sanction, with all the additional horror that brings, and what you can do if you have recieved one. We also explain what you should do if you've discovered you have a dreaded tax credit overpayment. We explain what counts as living with a partner for benefit purposes, and what to do if the DWP believe you are living with a partner when you aren't. We hope to secure funding to create more guides and interactive tools to give you more help. 

Coronavirus emergency

No face-to-face assessments are happening. Most people are having a telephone assessment.

Renewals and reassessments were paused but have now started again.

Benefit appeal hearings are largely happening as telephone hearings, but may also be by video hearings in the future. 

Some people who have asked for an appeal are being given a preliminary view by a judge who hasn’t spoken to the claimant but, based on the papers alone, has decided they are entitled to a higher award. For more details and our advice, see the relevant guide below.

We have updated our guides to winning an appeal about your PIP, DLA or Work Capability Assessment to reflect the current situation and what our users tell us about their experience of telephone hearings.

If you would like to tell us about your experience of  a remote hearing or being given a preliminary view by a judge, please contact us.