Dealing with unfair treatment at work is stressful. Learn how the workplace grievance procedure works in England and Wales, what to include in your letter, and how to prepare for a hearing with confidence. The information in this guide applies to England and Wales.

Avoid the costs and risk of a court trial. Our guide explains how civil mediation can work for both small claims or large disputes, how to find a good mediator and what to do if you can’t agree. This information applies to England and Wales.

Answers written by welfare rights advisers to the most frequently asked questioned about work capability assessment challenges and appeals. Learn about success rates, waiting times, and who doesn't need to do an MR first.

Learn how to ask for an appeal, get the right evidence for the tribunal, and win your LCWRA hearing. Research shows that 90% of people who use our guides get the decision about their ESA or Universal Credit claim changed in the end. This information applies in England, Wales, and Scotland. It will also be helpful for claimants in Northern Ireland.

Answers written by welfare rights advisers to the most frequently asked questioned about fit for work challenges and appeals, whether ESA or the Universal Credit health element. Learn about success rates, waiting times, and how to get backdated LCWRA payments.