Understand the Universal Credit LCWRA and LCW elements. Learn how many points you need on the UC50 form/assessment,and how 'substantial risk' rules can help you qualify. Includes the full list of work capability assessment descriptors and explanation of 2026 changes. This information applies in England, Wales, and Scotland. It will also be helpful for claimants in Northern Ireland.

Employment and Support Allowance is a benefit for people whose disability or health condition affects their ability to work. For many people this has now been replaced by Universal Credit, but new claims can still be made for new style ESA and more than a million people are still receiving it. Whether or not you are entitled to ESA is based on how your illness or impairment affects you, and what very specific things you are unable to do. It is decided using a points system and considering if there is 'substantial risk' to the claimant if they were found capable of work, or capable of work

If you have a problem at work, you don't have to just put up with it. It might be that your shifts have changed or it might be problematic behaviour from a colleague, line manager, or customer. Follow the tips in this guide to resolve the problem informally. The information in this guide applies to England and Wales.

Dealing with unfair treatment at work is stressful. Learn how the workplace grievance procedure works in England and Wales, what to include in your letter, and how to prepare for a hearing with confidence. The information in this guide applies to England and Wales.

Avoid the costs and risk of a court trial. Our guide explains how civil mediation can work for both small claims or large disputes, how to find a good mediator and what to do if you can’t agree. This information applies to England and Wales.