This information is for social prescribers, support workers, link workers and others supporting people who are homeless or at risk of homelessness. It provides information on what types of help people should receive, making a housing application to the council, how to get a fair Personal Housing Plan, how to secure emergency accomodation, challenge a decision by the council, and how to deal with local authority housing departments when making homelessness applications. It explains what to include in a letter of support for a vulnerability assessment which could make all the difference. Our

There are laws to protect us from being treated unfairly, but it still happens. When it does we have to stand up for ourselves – but it isn't always easy. It's often hard to know who is in the right, where to start, or what to do. That is, until you know how. The information in this guide applies to England and Wales.

When searching for legal information online, it is important to be discerning about the information you find. Some web resources are accurate and reliable, but many are inaccurate and misleading. This information applies to the UK.

If you (or someone who is helping you) are OK with writing, you should think about writing a statement for the tribunal. These can be very useful as they set out all your points, which means that you don't have to remember everything to say on the day. They also give the appeal panel time to think about what you have said and why you should be getting more before they meet you.

If someone has asked you to go with them to the hearing to give them support, there are several things that you could do that would be very useful.